Communications:
Arrival Communications:
After receiving their "info sheet". Should contain:
Thank you for completing the welcome form. My name is Vicki and I am the Guest Services Manager for the Savard's and their two vacation rentals in Cocoa Beach. Please reply to this text so I know we are in communication.
After they respond and confirm communication:
Thank you. We find that text is the easiest form of communication - especially when you are traveling. All my communications are an effort to make your visit as enjoyable as possible. My next text, a few days before your arrival, will be your front door code. In the meantime, all other information about getting to the unit, checking in, etc.... can be found on our website, LuxuryInCocoaBeach.com under the More tab on our Guest Info page. However, please feel free to touch base with me between now and my next text with any questions you might have!
A few days before arrival:
Hi! This is Vicky. I have you checking in on __________ at ___________ If this has changed please let me know. The front door code is the last four digits of your cell phone. It will activate at the check in time. Lastly, please remember that the the address of the unit is 5 Sunflower St. Unit ______ Your phone GPS will get you there - however, you may wish to familiarize yourself be reviewing the directions on our website, website LuxuryInCocoaBeach.com/directions.
Day of arrival:
Hi, I have you checking in later today at __________. Please let me know if that time frame is still accurate.
After response has has been received: Thank you! Lastly, please text me upon your arrival just to make sure everything is to your satisfaction. Also, please remember there is a an elevator to the right of the
Departure Communication:
Night before: departure
Hi, We will be sorry to see you go! We hope you had a great trip! Check out instructions can be found in the book or by clicking HERE. I have you checking out tomorrow at about _____________. Is that still about right?
Response:
Great. .... and not to be a complete bother - but once you are on the road - would you be so kind as to just text me, one last time, to let me know you have left? Thanks!
A few hours after checkout (like when they are at the airport)
Thank you for leaving the place in such great condition. I really appreciate it!! As you can tell we're always trying to improve our guest experience. With that in mind we would like you too complete a very short survey by clicking on the link at the end of this text. It will also ensure you got at least 10% off your next day with us! Remember to get the discount, book direct! Contact either me - or use the Contact form on the Luxury In Cocoa Beach website. Click HERE for the survey.
Arrival Communications:
After receiving their "info sheet". Should contain:
Thank you for completing the welcome form. My name is Vicki and I am the Guest Services Manager for the Savard's and their two vacation rentals in Cocoa Beach. Please reply to this text so I know we are in communication.
After they respond and confirm communication:
Thank you. We find that text is the easiest form of communication - especially when you are traveling. All my communications are an effort to make your visit as enjoyable as possible. My next text, a few days before your arrival, will be your front door code. In the meantime, all other information about getting to the unit, checking in, etc.... can be found on our website, LuxuryInCocoaBeach.com under the More tab on our Guest Info page. However, please feel free to touch base with me between now and my next text with any questions you might have!
A few days before arrival:
Hi! This is Vicky. I have you checking in on __________ at ___________ If this has changed please let me know. The front door code is the last four digits of your cell phone. It will activate at the check in time. Lastly, please remember that the the address of the unit is 5 Sunflower St. Unit ______ Your phone GPS will get you there - however, you may wish to familiarize yourself be reviewing the directions on our website, website LuxuryInCocoaBeach.com/directions.
Day of arrival:
Hi, I have you checking in later today at __________. Please let me know if that time frame is still accurate.
After response has has been received: Thank you! Lastly, please text me upon your arrival just to make sure everything is to your satisfaction. Also, please remember there is a an elevator to the right of the
Departure Communication:
Night before: departure
Hi, We will be sorry to see you go! We hope you had a great trip! Check out instructions can be found in the book or by clicking HERE. I have you checking out tomorrow at about _____________. Is that still about right?
Response:
Great. .... and not to be a complete bother - but once you are on the road - would you be so kind as to just text me, one last time, to let me know you have left? Thanks!
A few hours after checkout (like when they are at the airport)
Thank you for leaving the place in such great condition. I really appreciate it!! As you can tell we're always trying to improve our guest experience. With that in mind we would like you too complete a very short survey by clicking on the link at the end of this text. It will also ensure you got at least 10% off your next day with us! Remember to get the discount, book direct! Contact either me - or use the Contact form on the Luxury In Cocoa Beach website. Click HERE for the survey.